Frequently Asked Questions

What payment method do you accept?

We accept Cash and Cheque.

Do you require deposits?

Yes, we require a 40%-%50 deposit upon acceptance of the contract and to schedule your project.

Do you offer finance?

Yes, we can direct you to some of our partners with low-interest lending for monthly payments. Please make sure you mention this to our specialist prior to receiving your quote. Approval is not guaranteed and is out of the control of The Rockmore Group.

Is your company licensed and insured? Are your workers insured?

Yes, The Rockmore Group is a fully licensed and insured company, and our workers are covered by workers compensation.

Do you clean up at the end of each day?

Indeed, we do! We always make sure to leave your property and streets clean and safe for you and your neighbors.

Do your work on weekends?

Yes, we do! We run a 7-day week operation.

Do you offer maintenance services?

Yes, we do! We offer residential and commercial property maintenance. *Conditions Apply.

How do I get access to my home while you are working?

We always make sure to create a safe access to your home.

What time do you start working?

On weekdays we are there at around 7:30-8 AM and weekends we are there at around 8:30 AM.

Do you have a physical location?

Coming soon! The Rockmore Group is presently working on establishing a physical location along with a showroom to welcome all its clients. 

How deep do you dig?

Excavation will vary but, on most occasions, our minimum depth of excavation is 6″.

Do you install geogrid?

Yes, we do! When the retaining wall requires additional reinforcement, we take the proper steps to insure a durable and high-quality installation.

Do you subcontract your projects?

Yes, on some occasions we do sub out electrical, iron, asphalt paving, gas technicians, and plumbing work etc.

How much space does your machinery require to have access to my backyard?

We require a minimum of 40 inches to access the area. If necessary, we can remove your gate or/and fence and always reinstall it once we’re completed.

Do you use geotextile membrane?

Always! On many occasions we like to double it.

Do you do image rendering?

Absolutely! Our landscape designers can create anything from an image rendering all the way to a 3D walkthrough video.

Can we extend our driveway?

Most of the time yes. However, it is always best to consult with your city/town/municipality or HOA for approval.

How much do you charge to install pavers?

Our starting price per square foot is $22sq.ft. for pavers. and it can go all the way to $45-$75 a sq.ft. (please note that price will vary from one project to another, depending on location, access, property soil type, and based on the total square footage of the project and selected materials.

Do you sell pavers?

Yes, we do! We have a wide range of premium quality pavers, retaining walls, custom feature, appliances, pools, and much more.

How soon can your start my project?

Due to a high demand, we cannot guarantee a specific time, but thanks to our large network of landscape experts we’re typically able to begin quite fast.

Do you offer sealing services?

Yes, we do offer sealing services for pavers and concrete.

Do you do repairs?

Yes, we also do repairs on interlocking pavers, retaining walls, and concrete.

Can you pick up our stones/rocks for free?

Unfortunately, we do not pick any material, even if you’re giving it away for free.

Can you finish a project that has been started by another company?

Yes, we can, however Rockmore Group will not offer a guarantee on the work, unless we completely redo the project.

Do you cut trees?

No, we do not offer that service. Unless the tree to be cut is in one of our landscape projects and has to be trimmed or completely removed.

Do you have qualified workers?

Yes, our staff are certified landscape experts and have tons of industry knowledge and necessary experience to accomplish any landscape/hardscape project successfully… Guaranteed!

How much does a patio cost?

That will usually depend on a variety of different factors. Try our PROJECT ESTIMATOR and get instant pricing.

Is it cheaper to install pavers or concrete? Great question! 

It all depends on what you consider cheaper… Concrete might be a lower cost to entry but may cost you much more in the long run due to maintenance costs and repairs. Pavers have little to no maintenance and are guaranteed for life which saves you a ton of money in the long run, it also raises the value of your property, and is much more aesthetically pleasing.

Do pavers require maintenance?

Pavers require little to no maintenance and will look beautiful for at least 50 years.

How long have you been installing pavers for? Excellent question!

25 years and amassed thousands of satisfied customers over the years. The owner has taken part in the installation of well over 3 million square feet of pavers.

Do you offer a workmanship warranty?

Yes… Absolutely! The Rockmore Group is the ONLY landscape contractor in DFW that offers a LIFETIME WORKMANSHIP WARRANTY. Because we care about customer satisfaction and phenomenal customer experience.

Will grass grow within the joints of my pavers?

No! When properly installed with a geo-textile membrane beneath the base nothing will ever group on your pavers. However, you must keep your pavers clean and free of grass clippings to avoid sprouting into the joints. A simple hose wash or a leaf blower will prevent that from happening.

Are you hiring at the moment? 

Yes! The Rockmore Group is constantly looking for new talent to join our team of landscaping, pavers, and pool construction. 

Do you guys take on small projects? 

Yes, we do! Our typical small size project usually ranges between 10k-20k, but we’ll take on 3k-5k projects as well.

How long have you been installing pavers for? Excellent question!

We have been installing pavers since 1998 to be exact. The owner has installed well over 3 million square feet of pavers and have amassed thousands of satisfied customers over the years.

Have you ever done very large, complex projects? 

You bet we have! One of our biggest landscape design projects + custom pool was a $1.2M project. Most of our complete landscape & hardscape makeover projects range anywhere between $50k all the way to $300k-$400k. So, to answer your question – Yes, we sure know what we’re doing.

Got any questions that weren’t answered?

Our experts would love to answer your questions. Contact us TODAY and let us guide you through the process of getting your dream landscape!