Our Warranty

Rockmore provides the highest-quality products and installs these products in conformance with its installation quality specifications. We are so confident that you will be delighted with the quality of its workmanship that we provide you with a lifetime workmanship warranty on installations with new base done by Rockmore.

For pavers, walls, and steps: if the workmanship of the installation fails to conform to our installation quality specifications, Rockmore Group will, at its election, repair or replace the products at its own expense.

Terms & Condition

To submit a claim, email us at info@rockmoregroup.com Claims must be submitted promptly after discovery. If after inspection, a valid claim exists, Rockmore Group will repair, re-install, replace, or refund the purchase price at its option. Rockmore Group may substitute the product if the originally installed product is not available. Replacement of a product does not renew the warranty period. This warranty assumes normal and reasonable use of products. This warranty does not cover any damage caused by occurrences beyond the control of Rockmore Group, including, but not limited to, overloading, impact, abrasion, commercial use, improper or insufficient maintenance, corrosion due to atmospheric contamination, poor soil, tree roots, changes in the water table, water main breaks, scratching or scuffing of pavers, lack of traction or slipperiness of joint sand stabilizers, efflorescence in pavers and stonework. This warranty does not cover any damage caused by insects or animals, including, but not necessarily limited to, burrowing underneath surfaces. Rockmore is not responsible for damages caused by de-icing salts, or any other products applied to natural stone or concrete products. Rockmore does not guarantee any asphalt work or concrete work. Tampering with any products by other than Rockmore voids this warranty. This warranty is the only express warranty provided by Rockmore.

ROCKMORE HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF ILLUSTRATION AND NOT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, HABITABILITY, AND MERCHANTABILITY. THE LIMITED WARRANTIES CONTAINED HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED.

Rockmore liability under this warranty is limited to the amounts received by Rockmore for services rendered under the sales contract. In no event shall Rockmore be obligated or liable for incidental, accidents, special, indirect, or consequential damages of any kind for the breach of any express or implied warranty.

This warranty is not transferable.

Warranty will not commence until all payments are paid in full and received by Rockmore Group.

MANUFACTURERS’ WARRANTY: The products that Rockmore Group installs only the highest-quality products, and the manufacturers of these products stand behind their products.
  
MANUFACTURERWARRANTY
Belgard50 years
Techo-BlocLifetime

Rainy Day Special Disclosure: Adequate stormwater management requires an integrated and properly functioning whole-house drainage system. Rockmore makes no representation or warranty as to the adequacy of an existing whole-house drainage system. Homeowners may wish to consult a qualified drainage company to learn more about a whole-house drainage system.

Please note that, if necessary, this warranty can be changed, modified, or removed without further notice.